Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. The speed will depend on what time of day the order is received. You will receive another notification when your order has shipped. 

The shipper will select an efficient, cost effective shipping method appropriate for the destination. We want to get The UnWipe into your hands quickly and stop the use of flushable wipes, and that is balanced against the cost of shipping.

Domestic shipping

For orders to be delivered within the Continental United States ("The lower 48" as some call them), there's no additional charge for Standard shipping. As of this writing, delivery has been taking approximately one week.

For delivery to other destinations, shipping charges for your order will be calculated and displayed at checkout.

Shipping to outside of the United States

We do not at this time ship product outside of the United States and U.S. territories because of the uncertain and often extreme expense of tariffs/duties.

Local delivery or pickup

We aren't set up to provide local delivery or pickup from our office(s), but for those of you in the Phoenix Metro area, we use a local warehouse that should ship your local order to you in a jiffy.

How do I check the status of my order?

Once you have an order confirmation with an order number, you can track the order with the automated chatbot that appears at the lower right corner of this web site.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@theunwipe.com with your name and order number, and we will look into it for you. You may find it even easier to use the ChatBot on our web site to check the status of your order.

Refunds & returns

See our policy here.

If you have any further questions, please contact us at support@theunwipe.com.